Refund Policy

1. Scope

This Refund Policy applies to PrismaCAD purchases processed through Paddle. For those transactions, Paddle acts as the Merchant of Record / seller, and Paddle’s Buyer Terms and Refund Policy apply.

2. Requesting a refund

For product-related issues, customers may first contact PrismaCAD support through the Contact page. Refund requests for purchases processed through Paddle should ultimately be submitted to and processed through Paddle.

3. Eligibility

Refund eligibility depends on the applicable order terms, the circumstances of the request, and any rights provided by applicable consumer protection law. Any order confirmation or licence agreement may provide additional terms that apply to that purchase.

This policy does not limit any mandatory statutory right to a refund or cancellation.

4. Approved refunds

Approved Paddle refunds are returned through the original payment method in accordance with Paddle’s policies. A refunded licence must no longer be used, and access to the refunded licence or related services may be withdrawn.